Winners of "Service Excellence" award

Client Testimonials

Jack, thanks for your help with everything. I can honestly say that you are far easier to work with than any of the other financial advisors we have spoken with and we have really appreciated your honest and professional approach.

Robert McClelland

Jack helped us enormously during our hunt for our first home. Nothing was too much trouble for him and he pointed us in the right direction at every stage. What we assumed would be a daunting and complicated process was made simple for us. Jack advised us calmly and simply, gave us all the options and made us aware of the positives and negatives to each. The home visits made the process so simple for us and Jack's friendly approach made every meeting a pleasure. He also advised us on who to approach in third party organisations (eg solicitor) and we were delighted to find that each person Jack put us in contact with was as helpful as he was.

 We are now nearly 6 months into living in our 1st home and could not have wished for a better advisor or outcome. Jack was on hand to answer whatever daft questions we threw his way regardless of whether he was in the office or not (no matter how much I told him not to reply while on holiday). 

I can't see us going to any other advisor when it comes to re-mortgaging or for any other financial decisions that need making and have recommended Jack's service to any friends or family that require advice.

Simon Lea

We have worked with Cooper Associates for a number of years and in particular, with Steve Woodbridge. We have found Steve to be thoroughly professional in his approach, always with a great sense of humour and a relaxed listening style that makes working with him a great deal of pleasure. Steve has always been proactive in dealing with our requests for explanation and information and has always worked in our best interests to recommend the most effective course of action for us. If you are looking for effective, sound advice look no further than Steve and Cooper Associates.

John Tucker

My partner and I recently bought a house with assistance from Cooper Associates and we are so happy at the way we were treated by Samantha and Katherine. They were both very helpful and always gave us the best of their knowledge. We will definitely be recommending them and also using them again in the future.

Andrew Westcott & Jessica Leat

Several years ago I was given a personal recommendation to Carl Gazzard and Cooper Associates in relation to their mortgage services. Since that initial contact, I have now utilised Carl's in depth industry knowledge on no less than seven occasions to secure property financing. Carl and the team at Cooper Associates have never failed to impress me with their speed and attention to detail in what can often be a frustrating process. I would have no hesitation in recommending Cooper Associates for any type of financial matter and in fact have done so on many occasions to friends, family and business contacts.

Kit Johnson

The service provided by Jason Challis at Cooper Associates was second to none. The advice provided was excellent and nothing seemed as though it was too much trouble. We would not hesitate to recommend Jason to anyone and are extremely grateful for the professional service received.

Mark & Laura Mangan

 I have recently renewed my mortgage with Cooper Associates and just wanted to say how happy I was with Chris. We had a very smooth transition and feel the recommendations given met our needs exactly. My partner and I were rather unsure as to which option within the market would be best for us. Chris’s expert knowledge offered us reassurance and confidence. We are very grateful for the time he spent with us and will definitely be looking to use your services again in the future.

Chris Mogg & Tiffany Bell

Robert has been instrumental in helping our family with a wide range of personal finance issues - from purchasing a new property whilst coordinating remortgages on existing ones, to arranging suitable life insurances. Without his help, there is no way we would have secured the rates and cover we have. On a personal level, he is a pleasure to deal with, always professional, flexible and extremely responsive.

Ben & Katie Rogers

With this card comes a whole heap of thanks and gratitude regarding the application of my mortgage and the purchase of my new home. The process was made to seem so simple and trouble free.  Had it not been for your help I’m sure it would have been a lot different.

Thank you again and I’ll be sure to use you for any future financial related aspirations I may have.

Lee Fleming

I approached Cooper Associates in 2008 initially on a friend's recommendation to help me decide on the remortgaging of a rental property I own. The advice I received was very knowledgeable, independent, accessible and was delivered in a very short time frame in a manner that presented me with the options rather than the 'hard- sale'. I was very impressed with the service provided and have used their expertise ever since. I would recommend Cooper Associates to anyone searching for professional, friendly and impartial advice on any financial matter.

Daniel Law

Just a quick thank you to all the dedicated staff at Cooper Associates.

This was my first time dealing with the firm. I saw countless advisors looking for the perfect product but my advisor within Cooper Associates found it within hours of our first meeting.

I was left feeling completely satisfied by the whole experience from beginning to end, including getting a mortgage offer within 7 working days and being informed at each individual milestone during the transaction, taking all the stress away and enabling me to enjoy the finer points of purchasing property.

I would recommend Cooper Associates to anyone!

Mr Hawkins

When all the high street mortgage doors had been slammed in our faces. we approached "Cooper Associates" for some independent advice, and wished this was what we had done from the start! Our advisor took us into his office on the Monday and patiently listened to our needs and the frustration we'd been facing as first time buyers. He took the time to actually listen and believed that he could help us. After lots of hard work on his part, we got the call on the Tuesday that we'd been waiting for - a written mortgage offer - and rather interestingly, from one of the high street lenders that had previously said no? We viewed some houses on the Wednesday, put in an offer on the one we wanted on the Thursday, and had it accepted on the Friday! Thanks totally to Cooper Associates, we'd bought our dream house within 5 days - after previously trying for 5 months! We can't thank Cooper Associates enough for their support, compassion, understanding and professionalism - Independent advice is now the way we will deal with all our future financial needs.

Ann & Matthew Jones

During the relatively short period that Cooper Associates supported my needs I was significantly impressed with the level of attention to detail and time spent on following up all my issues.  The service provided was professional and highly supportive; no query was too small to tackle.  The whole team were responsive to any issue which cropped up and were timely in their approach.

Jo Burford

We were recommended to Cooper Associates by my Brother in Law and I can't speak highly enough of their professional approach, knowledge and desire to get us a mortgage secured.

Myself and my partner were particularly impressed with their 'out of hours' help. On one occasion we were actually asking questions over the phone at around 10 pm!

It is this kind of effort that means we would have no hesitation in recommending Cooper Associates. In fact since dealing with Cooper Associates, my business Lifestyle Property Services, now recommend Cooper Associates to all our clients.

We expect a long and fruitful relationship now between the two companies.

James Gingell and Karen Evans

When we were looking to move from our previous property, we were naturally nervous about what we could afford and difficulty in getting into the area of choice. Cooper Associates were absolutely fantastic from start to finish, offering a personal touch with a bullish drive to succeed in our goal. To see such ambition to do the best for someone in such a difficult market shows Cooper Associates' never say die attitude to be successful.. When we move again one day, Cooper Associates are assured of our business in the first instance.

Gari Alongi & Anja Schael

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