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Cooper Associates boost client service support team with four key appointments

Delivering exceptional client service is the highest priority at Cooper Associates Group. Not only is it something we pride ourselves on, it’s something we know our clients feel sets us apart from many other financial services businesses.

We have recently made four key appointments, enabling us to continue delivering a first-class service to our clients.

We are delighted to welcome Robyn Attewell, Tom Hayman and Lee Kinsey as Client Relationship Managers within Cooper Associates Mortgages, and Hollie Richards as Client Relationship Manager within Cooper Associates Wealth Management.

Our Client Relationship Managers play an essential role in ensuring our clients enjoy a smooth and highly efficient process throughout their mortgage or financial advice journey. Robyn, Tom, Lee and Hollie will be working closely with our advisers, as well as external parties such as lenders, solicitors and estate agents.

The additional support these four key appointments will provide our existing Client Relationship team will ensure our clients continue to receive an exceptional level of service.

Ros Kirk, Head of People Strategy and HR, commented:

“I’m delighted to welcome Robyn, Tom, Lee and Hollie to Cooper Associates Mortgages and Cooper Associates Wealth Management. An ‘only client’ experience is at the heart of everything we do within Cooper Associates Group so we feel especially fortunate to have four experienced people join our award winning team; their industry knowledge and focus on client service will ensure we continue to deliver the very best service to our clients.”

Here’s what each of our appointments had to say upon their recent appointment:

Robyn Attewell:

“I’m really looking forward to working in such a friendly, professional environment at Cooper Associates, where I will develop my current skills and deliver a high standard of client service. With previous experience in private health insurance, mainly centred around cancer treatments, I fell I can bring a strong level of empathy to my client relationships, fully supported by the existing team at Cooper Associates Mortgages.”

Tom Hayman:

“I came to Cooper Associates as I admire their ‘only client’ experience and felt this would be the perfect fit with my customer service background, as well as enhancing my knowledge within the mortgage industry. Having always worked in client-facing roles, I am passionate about delivering and creating excellent client relationships in helping them achieve their goals and reach the best outcomes.”

Lee Kinsey:

“The work environment, culture and colleagues is what attracted me to apply for the role of Client Relationship Manager at Cooper Associates Mortgages, along with the mission statement to ‘treat every client as our only client’. Having always worked in client-facing roles, with experience in the financial sector, I am excited to fully apply myself, particularly at such an exciting time for the business.”

Hollie Richards:

“My new role is very much about ensuring the client has the best possible experience throughout their relationship with us. This is what attracted me to Cooper Associates and the opportunity to treat every client as our only client. I believe my previous experience of working in the financial services sector for the past three years, where I assisted clients with their mortgage, protection and financial advice requirements, will be of great value.”

Client Relationship Managers

If you’re interested in a career with Cooper Associates Group, we encourage you to visit our careers page for more information.

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